Assistant Service Manager
About the Role
Cricks Maroochydore is looking for a motivated Assistant Service Manager to support our busy service department. This is an exciting opportunity for an experienced professional to lead a team, ensure top-tier customer service, and driver service department success.
Key Responsibilities
- Assist in managing the daily operations of the service department
- Provide outstanding customer service and handle escalated customer concerns
- Support and mentor service advisors, technicians, and workshop staff
- Ensure efficient workflow, scheduling, and productivity in the service department
- Monitor service performance and contribute to achieving key business targets
- Oversee warranty and repair processes to maintain compliance and efficiency
- Work closely with the Service Manager to drive profitability and maintain high service standards
About You
- Previous experience in a service advisory or leadership role within the automotive industry
- Strong leadership and team management skills
- Excellent customer service and problem-solving abilities
- A results-driven mindset with a focus on efficiency and quality
- Strong organisational and communication skills
- A passion for the automotive industry and delivering exceptional service
Why Join Cricks Maroochydore?
- Work with a reputable, customer-focused automotive group
- Supportive team culture with opportunities for career growth
- Competitive salary and incentives
- Ongoing training and development