Service Advisor
About the Role
Cricks Maroochydore is looking for a customer-focused Service Advisor to join our dynamic team. In this role, you’ll be the bridge between our customers and the service department, ensuring a seamless and positive experience from booking to vehicle pick-up.
Key Responsibilities
- Greet customers and assist with service bookings and enquiries
- Provide expert advice on vehicle servicing, repairs, and maintenance
- Keep customers updated on service progress, costs, and any additional work required
- Liaise with technicians to ensure smooth workflow and timely completion of jobs
- Prepare and process service paperwork, ensuring accuracy and efficiency
- Maintain strong relationships with customers to drive satisfaction and loyalty
- Work towards departmental targets and contribute to a high-performing team
About You
- Previous experience in a service advisory, customer service, or automotive role
- Strong communication and interpersonal skills
- Ability to multitask and thrive in a fast-paced environment
- A customer-first mindset with excellent problem-solving abilities
- Strong attention to detail and organisational skills
- Passion for the automotive industry
Why Join Cricks Maroochydore?
- Work with a reputable, customer-focused automotive group
- Friendly and supportive team environment
- Competitive salary and incentives
- Ongoing training and career development opportunities